Painter Decorator bespoke joiners Edinburgh

### Privacy Policy

**Effective Date:** [23/07/2024]

**Deen Decor Ltd.** ("we," "us," "our") is committed to protecting your privacy and ensuring you have a positive experience on our website and when using our services. This Privacy Policy outlines how we collect, use, and protect your personal information.

#### **1. Information We Collect**

- **Personal Information:** Name, email address, phone number, and physical address.

- **Payment Information:** Credit card details, bank account information, or other payment details.

- **Usage Data:** Information about how you interact with our website and services.

#### **2. How We Use Your Information**

- **Service Provision:** To provide, maintain, and improve our services.

- **Communication:** To send you updates, invoices, and service-related information.

- **Payment Processing:** To process your transactions and manage your payment preferences.

- **Customer Support:** To respond to your inquiries and provide customer support.

#### **3. Payment Terms**

- **No Deposit Required:** We do not charge a deposit; all payments must be cleared upon completion of works and full satisfaction.

- **Payment Methods:** We accept all major credit and debit cards, bank transfers, and cash. Please verify the availability of specific payment options like Amex before use.

- **Prompt Payment:** Payment must be cleared before the tradesman leaves the property. A delay in prompt payment can result in an additional fee.

#### **4. Additional Terms and Conditions**

- **Furniture Handling:** Excessive furniture that needs to be moved by our team will not be covered in the event of damage unless the service of assembly and removals has been requested and priced in. Additional charges may apply if furniture is not moved and causes obstruction for contractors, potentially affecting the quality of work.

- **Utilities:** Clean water supply and electricity must be provided at the property.

- **Work Hours:** Standard work hours are from 8:30 AM to 7:30 PM. Access to the property must be granted during these times unless otherwise requested.

#### **5. Customer Satisfaction**

- **Quality Guarantee:** We guarantee a professional and high-quality result. If corrections within the contract are needed, we will address them before payment.

- **Leverage in Your Hands:** Our policy of no deposits and payment upon satisfaction gives you confidence and ensures full satisfaction with our work at Deen Decor Ltd.

#### **6. Security**

- **Data Protection:** We implement industry-standard security measures to protect your personal information.

- **Access Control:** Only authorized personnel have access to your personal data.

#### **7. Changes to This Policy**

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website.

#### **8. Contact Us**

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

- [info@deendecor.com]

- [07999976363]

**Deen Decor Ltd.** is dedicated to ensuring your privacy and satisfaction. Thank you for choosing us for your decorating needs.

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*Please note: This Privacy Policy is a general guideline and may need to be tailored to fit specific legal requirements or business operations.*